Crazy Lingerie website terms and conditions for use.

We recommend that you read this page carefully before placing your order. By utilising the Crazy Lingerie website and/or placing an order you agree to be bound by the terms and conditions as set out below.

For administration & correspondence only our address is Crazy Lingerie, 2A District Rd,Sudbury, London HA0 2LD.

Contract Formation
Orders made are subject to acceptance and availability Crazy Lingerie may choose at any time to cancel your order. No contract will officially exist between yourself and Crazy Lingerie until your parcel has been despatched.

Data Protection
Crazy Lingerie is compliant with the Data Protection Act. Your details will not be passed on to any third party without prior consent.

Acceptance of terms and conditions
Use of this site constitutes your acceptance of these terms and conditions, which take effect on the date of which you first use the site. These Terms and Conditions do not affect your statutory rights.

PAYMENTS & PURCHASES PRIVACY & SECURITY
All payments and purchases made through the website Crazy-lingerie.co.uk are sent through secure servers via HSBC Secure E-payments, Google checkout or Paypal.

For your privacy, Credit & Debit Card statement information will show the company name Setu Impex Ltd.. All credit/debit card purchases are subject to the normal validation checks and authorisation procedures adopted by the card issuer. Any refusal by the issuer of any payment card to authorise the payment to us, for any reason, will not render Crazy Lingerie liable for any delay or non-delivery. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.

Despatch
Our aim is to despatch all orders within 48 hours of receipt and credit card authorisation. If there is any issue regarding your order we will endeavour to contact you within 24 hours excluding weekends. Our standard delivery service should deliver UK mainland orders in 3-5 working days and orders for the rest of the world in 5-10 working days.

Copyright
Material on this site may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without prior written permission

Returns & Exchanges
We are pleased to offer a 100% guarantee that if you are dissatisfied in any way with the products you have ordered, we will exchange them or provide a refund*. The goods should be returned unworn, all labels intact and all garments should be in a proper re-saleable condition and are required to be returned within 7 days of receipt (returns must be advised within 5 days of receipt)

Please note that for reasons of hygiene we are unable to offer a refund or exchange on the following products:
Knickers
Hosiery
Bra Accessories

To return a product back to us, please Contact  Customer Services via E-Mail or  using the form below. Alternatively you can call us on  0044 - 7912600817.

Please ensure that briefs/thongs/swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.

Returns Logistics
If you wish to return goods to us, you may do so without giving us prior notice. In this case please complete the form accompanying your order and enclose it with the returned goods.

You do not have to give any reason for cancellation. However, we would really appreciate a brief explanation as it will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

UK customers:
Send your return via the Royal Mail, and please obtain a Certificate of Posting (available free from your post office) for all returns, so that we can complete your request in the event of items being lost in transit. You should keep this certificate until you have received your refund or replacement. Please allow up to ten working days for returned goods to reach us.

International customers:
Send your return via an insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs. Return postage from is payable by the sender. Please retain your shipping documentation, so that we can complete your request in the event of items being lost in transit.

In all cases, your proof of postage should show the Setu Impex Limited address to which you have returned the goods, together with the post office's printed/stamped confirmation of the date of posting.

We will let you know as soon as we receive the goods, and will then endeavour to process your request for either a refund or replacement as quickly as possible. Please allow up to seven days from receipt of your return for this to be done.

This cancellation policy does not affect your legal rights, for example if goods are faulty or were wrongly-described.

Exceptions to the Returns and Cancellations Policy
This policy does not apply to the following goods, which are exempt from the right to cancel:

* Perishable goods
* Goods that have been specifically customised to orderCertain products are also excluded from our general returns policy for hygiene reasons - this will be indicated with the product information for these items on our website. These conditions do not affect your statutory rights.

Please also note that returns on hosiery cannot be accepted if the pack has been opened.

Gift cards are non-returnable and cannot be exchanged for cash.

Replacement
Please note that we are unable to process replacements of a higher value than the goods originally ordered. In these circumstances, you should request a refund for the returned goods. Once this refund has been processed you will then be able to use the balance to place a new order.

Gift box charges will not be refunded in the case of a return. Replacement items requested will not be gift boxed, so you may wish retain any gift box received with the original order.

Delivery charges will not be refunded in the case of a return. However, should you request replacements for returned items, you will not be charged again for delivery. All replacement items are shipped via standard delivery.

Refunds

If you have requested a refund, or replacements of a lower value than the returned goods, any refund due will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed. Please note that we are unable to offer credit notes.